Troubleshooting: App Crash After Update

1. Restart Device
   Why: To fix temporary software errors.
   How: Press and hold the power button and restart the device.

2. Check for Additional Updates
   Why: Faulty updates are often quickly fixed.
   How: Open the App Store/Play Store and look for new updates.

3. Clear App Cache and Data
   Why: Corrupted cache data can cause crashes.
   How:

   • Android: Settings > Apps > [App Name] > Storage > Clear Cache.
   • iOS: Reinstall the app (see point 4).

4. Reinstall App
   Why: Often resolves existing issues.
   How: Uninstall the app and reinstall it from the store.

5. Check Compatibility
   Why: Incompatibility with certain devices/OS.
   How: Read the update description in the store.

6. Check Third-Party Software
   Why: Antivirus apps may block updates.
   How: Temporarily disable/uninstall and check again.

7. System Update
   Why: An outdated OS could be the cause.
   How:

   • Android: Settings > System > System Update.
   • iOS: Settings > General > Software Update.