My title is not live on Amazon – Zendesk

If your book title is not showing on Amazon after publishing through the publishing software (“not live”), the following troubleshooting steps can help.

1. Possible Causes

Processing Time: It can take up to 72 hours for a title to become visible on Amazon after submission.
Inconsistent Book Details: Title, author, or other information in the manuscript, metadata, and cover must match exactly. Even small discrepancies can prevent the release or correct linking of multiple editions .
Technical Rejection: Incorrect file formats (e.g., PDF instead of EPUB/Docx for eBooks) or formatting errors can lead to rejection.
Archived Titles: Check your KDP bookshelf to see if the title has been “archived.” Archived titles are not publicly displayed.
Metadata Conflicts: Multiple editions (eBook, print) will only be displayed on a detail page if the metadata matches exactly.

2. Step-by-Step Troubleshooting

Open your KDP bookshelf and check the status of your title.
Verify the book details (title, author, ISBN, etc.) for exact matches between the cover, manuscript, and the data entered in the software .
Check if the title is archived. Change the view in the bookshelf to “All Titles” if necessary to see archived content.
Review the file formats used and upload only Amazon-supported formats for eBooks (no PDF for eBooks).
If multiple book variants are not displayed together, check the metadata for complete matching and contact support with the ASIN and ISBN if needed.

3. What to do in case of technical issues?

Revise any faulty manuscripts or cover files and upload them again.
Avoid copying book descriptions with unsupported special characters or HTML from other documents.
If you receive a cryptic error message or your corrections do not succeed, contact Amazon KDP support and describe your issue as specifically as possible.

4. Contacting Support

Please note the following in advance:

ASIN (for eBooks) and ISBN (for paperback/hardcover)
A detailed description of the problem and the actions already taken

Contact support directly through your following link.